This Support Policy outlines the terms governing the provision of support services for Customers of AGENTAI. By accessing or using our support services, Customers agree to abide by the terms of this policy.
Availability of Support: Our support team is available to assist Customers from 9:00 AM to 5:00 PM Pacific Time, Monday through Friday, excluding recognized holidays.
Support Channels: Customers may seek support through the following channels:
Phone: Customers can contact our support team by calling 1-310-439-8842.
Email: Customers may email their support inquiries to support@agentai.app
Inquiry Details: Customers are encouraged to provide detailed information regarding their support inquiry, including but not limited to, relevant account details, software version, and a description of the issue or inquiry.
Response Time: Our support team will make reasonable efforts to respond to support inquiries in a timely manner during our operating hours. Responses may include acknowledgment of the inquiry, initial troubleshooting steps, or further assistance as necessary.
Support Outside Operating Hours: Support inquiries received outside of our operating hours will be addressed promptly on the next business day.
Modification of Policy: We reserve the right to modify this Support Policy at any time without prior notice. Any changes to this policy will be effective immediately upon posting on our website or notification through other means.
By accessing or using our support services, Customers acknowledge that they have read, understood, and agree to be bound by the terms and conditions of this Support Policy.
Last Updated: Feb 6, 2024