Protection measures used by AGENTAI to secure your data on our web based Service.
This notice covers security measures for personal and protected health information on the AGENTAI web-based Service and associated applications (collectively, the "Service").
User Identification: Unique usernames (email addresses) are required for HIPAA compliance and security. Passwords must meet complexity requirements.
Account Protection: Account lock-out systems are in place for multiple failed authentication attempts. AGENTAI'S support team cannot unlock user accounts of customers, only the account's system administrator may do so. In the event a system administrator's account is locked-out, our support team can assist with the unlocking the system administrator's account.
Website Security: TLS encryption secures sign-ins on the AGENTAI web-based Service.
Service Security: AGENTAI hosts data on secure servers with public-key encryption. Physical and technical security measures are ensured via SOC 2 type 2 certified hosting providers, firewalls, intrusion detection, and advanced threat protection services.
Role-based Security: Users are assigned roles with defined permissions.
Application Locking: Service locks automatically after periods of inactivity, requiring correct credentials for access.
Password Policy: Passwords must be at of minimum complexity so that they are not easily guessed or cracked by attackers. Users can change passwords at any time.
Strong Authentication: The use of two-factor authentication (2FA) is highly recommended for all user accounts and can be forced by the system administrators of customer accounts.
Policy Changes: AGENTAI may update this policy at any time. If there are significant changes to how we handle security, we will make a reasonable commercial effort to send a notice to the contact email address specified in your company's account or by placing a prominent notice on our site.
Last Updated: Feb 6, 2024